top of page
Mr Christian logo

MR CHRISTIAN

FINE ENGLISH ARTISAN LEATHER GOODS MANUFACTURING 
 

TERMS & CONDITIONS

TERMS AND CONDITIONS

WELCOME TO OUR WEBSITE. IF YOU CONTINUE TO BROWSE AND USE THIS WEBSITE YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS OF USE, WHICH TOGETHER WITH OUR PRIVACY POLICY GOVERN MR CHRISTIAN.COM. RELATIONSHIP WITH YOU IN RELATION TO THIS WEBSITE. 


THE TERM MR CHRISTIAN.COM OR ‘US’ OR ‘WE’ REFERS TO THE OWNER OF THE WEBSITE. AS A TRADE NAME UNDER OUR REGISTERED COMPANY MR CHRISTIAN SHORTLAND LTD.  OUR COMPANY REGISTRATION NUMBER IS 14285908 . INCORPORATED 09-08-2022 THE TERM ‘YOU’ REFERS TO THE USER OR VIEWER OF OUR WEBSITE. 

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE: 

  • THE CONTENT OF THE PAGES OF THIS WEBSITE IS FOR YOUR GENERAL INFORMATION AND USE ONLY. IT IS SUBJECT TO CHANGE WITHOUT NOTICE. 

  • NEITHER WE NOR ANY THIRD PARTIES PROVIDE ANY WARRANTY OR GUARANTEE AS TO THE ACCURACY, TIMELINESS, PERFORMANCE, COMPLETENESS OR SUITABILITY OF THE INFORMATION AND MATERIALS FOUND OR OFFERED ON THIS WEBSITE FOR ANY PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT SUCH INFORMATION AND MATERIALS MAY CONTAIN INACCURACIES OR ERRORS AND WE EXPRESSLY EXCLUDE LIABILITY FOR ANY SUCH INACCURACIES OR ERRORS TO THE FULLEST EXTENT PERMITTED BY LAW. 

  • YOUR USE OF ANY INFORMATION OR MATERIALS ON THIS WEBSITE IS ENTIRELY AT YOUR OWN RISK, FOR WHICH WE SHALL NOT BE LIABLE. IT SHALL BE YOUR OWN RESPONSIBILITY TO ENSURE THAT ANY PRODUCTS, SERVICES OR INFORMATION AVAILABLE THROUGH THIS WEBSITE MEET YOUR SPECIFIC REQUIREMENTS. THIS WEBSITE CONTAINS MATERIAL WHICH IS OWNED BY OR LICENSED TO US. THIS MATERIAL INCLUDES, BUT IS NOT LIMITED TO, THE DESIGN, LAYOUT, LOOK, APPEARANCE AND GRAPHICS AND LOGOS. REPRODUCTION IS PROHIBITED OTHER THAN IN ACCORDANCE WITH THE COPYRIGHT NOTICE, WHICH FORMS PART OF THESE TERMS AND CONDITIONS. 

  • ALL TRADEMARKS REPRODUCED IN THIS WEBSITE, WHICH ARE NOT THE PROPERTY OF, OR LICENSED TO THE OPERATOR, ARE ACKNOWLEDGED ON THE WEBSITE. 

  • UNAUTHORISED USE OF THIS WEBSITE MAY GIVE RISE TO A CLAIM FOR DAMAGES AND/OR BE A CRIMINAL OFFENCE. 

  • FROM TIME TO TIME THIS WEBSITE MAY ALSO INCLUDE LINKS TO OTHER WEBSITES. THESE LINKS ARE PROVIDED FOR YOUR CONVENIENCE TO PROVIDE FURTHER INFORMATION. THEY DO NOT SIGNIFY THAT WE ENDORSE THE WEBSITE(S). WE HAVE NO RESPONSIBILITY FOR THE CONTENT OF THE LINKED WEBSITE(S). 

  • YOU MAY NOT CREATE A LINK TO THIS WEBSITE FROM ANOTHER WEBSITE OR DOCUMENT WITHOUT MR CHRISTIAN.COM  PRIOR WRITTEN CONSENT. 

  • YOUR USE OF THIS WEBSITE AND ANY DISPUTE ARISING OUT OF SUCH USE OF THE WEBSITE IS SUBJECT TO THE LAWS OF ENGLAND, SCOTLAND AND WALES. 

 

COPYRIGHT & TRADEMARK

WEBSITE DISCLAIMER 


THE INFORMATION CONTAINED IN THIS WEBSITE IS FOR GENERAL INFORMATION PURPOSES ONLY. THE INFORMATION IS PROVIDED BY MR CHRISTIAN.COM AND WHILE WE ENDEAVOUR TO KEEP THE INFORMATION UP TO DATE AND CORRECT, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE COMPLETENESS, ACCURACY, RELIABILITY, SUITABILITY OR AVAILABILITY WITH RESPECT TO THE WEBSITE OR THE INFORMATION, PRODUCTS, SERVICES, OR RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS THEREFORE STRICTLY AT YOUR OWN RISK. 

IN NO EVENT WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE INCLUDING WITHOUT LIMITATION, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY LOSS OR DAMAGE WHATSOEVER ARISING FROM LOSS OF DATA OR PROFITS ARISING OUT OF, OR IN CONNECTION WITH, THE USE OF THIS WEBSITE. 

THROUGH THIS WEBSITE YOU ARE ABLE TO LINK TO OTHER WEBSITES WHICH ARE NOT UNDER THE CONTROL OF MR CHRISTIAN.COM  WE HAVE NO CONTROL OVER THE NATURE, CONTENT AND AVAILABILITY OF THOSE SITES. THE INCLUSION OF ANY LINKS DOES NOT NECESSARILY IMPLY A RECOMMENDATION OR ENDORSE THE VIEWS EXPRESSED WITHIN THEM. EVERY EFFORT IS MADE TO KEEP THE WEBSITE UP AND RUNNING SMOOTHLY. HOWEVER, MR CHRISTIAN.COM TAKES NO RESPONSIBILITY FOR, AND WILL NOT BE LIABLE FOR, THE WEBSITE BEING TEMPORARILY UNAVAILABLE DUE TO TECHNICAL ISSUES BEYOND OUR CONTROL. 

INTERNET COPYRIGHT NOTICE 


THIS WEBSITE AND ALL ITS CONTENT IS COPYRIGHT OF MR CHRISTIAN SHORTLAND LTD TRADING AS MR CHRISTIAN.COM. - © 2022. ALL RIGHTS RESERVED.  AUTHORISATION HAS BEEN SOUGHT WHERE POSSIBLE FOR IMAGES NOT OWNED BY MR CHRISTIAN.COM.  WE WILL COMPLY AND REMOVE ANY IMAGES NOTED OR BROUGHT TO OUR ATTENTION THAT ARE IN BREACH OF ANY COPYRIGHT LEGISLATION.  WE DO NOT ACCEPT ANY LIABILTY OR  INTENTIONAL OR PERCEIVED WILFUL MISUSE OF IMAGES OBTAINED THROUGH PUBLIC USE AND THAT APEARED IN THE PUBLIC DOMAIN.

ANY REDISTRIBUTION OR REPRODUCTION OF PART OR ALL OF THE CONTENTS IN ANY FORM IS PROHIBITED OTHER THAN THE FOLLOWING:

- YOU MAY PRINT OR DOWNLOAD TO A LOCAL HARD DISK EXTRACTS FOR YOUR PERSONAL AND NON-COMMERCIAL USE ONLY 

- YOU MAY COPY THE CONTENT TO INDIVIDUAL THIRD PARTIES FOR THEIR PERSONAL USE, BUT ONLY IF YOU ACKNOWLEDGE THE WEBSITE AS THE SOURCE OF THE MATERIAL 

- YOU MAY NOT, EXCEPT WITH OUR EXPRESS WRITTEN PERMISSION, DISTRIBUTE OR COMMERCIALLY EXPLOIT THE CONTENT. NOR MAY YOU TRANSMIT IT OR STORE IT IN ANY OTHER WEBSITE OR OTHER FORM OF ELECTRONIC RETRIEVAL SYSTEM.

OUR BRANDS

ALL BRANDS  BELTSPOKE - LIFETIME LANYARD COMPANY  AND UDDERBAGS ARE EXCLSIVELY OWNED BY MR CHRISTIAN.COM AS THE PARENT LIMITED COMPANY.  UNDER NO CIRCUMSTANCES ARE THESE BRANDS IDEAS, CONCEPTS, PRODUCTS OR INFORMATION TO BE COPIED REPLICATED OR  REGISTERED  FOR COMMERCIAL USE UNLESS FULL WRITTEN CONSENT AND APPORVAL IS GRANTED BY MR CHRISTIAN AS THE HOLDING COMPANY.

 

ANY SUCH VIOLATIONS WILL BE RESOLVED THROUGH THE FULL WEIGHT OF LEGAL & DUE PROCESS.

 

 

PRIVACY POLICY

THIS PRIVACY POLICY SETS OUT HOW MR CHRISTIAN.COM USES AND PROTECTS ANY INFORMATION THAT YOU GIVE MR CHRISTIAN.COM WHEN YOU USE THIS WEBSITE.

MR CHRISTIAN SHORTLAND LTD  THE REGISTERED COMPANY IS COMMITTED TO ENSURING THAT YOUR PRIVACY IS PROTECTED. SHOULD WE ASK YOU TO PROVIDE CERTAIN INFORMATION BY WHICH YOU CAN BE IDENTIFIED WHEN USING THIS WEBSITE, THEN YOU CAN BE ASSURED THAT IT WILL ONLY BE USED IN ACCORDANCE WITH THIS PRIVACY STATEMENT.

MR CHRISTIAN.COM  MAY CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS PAGE. YOU SHOULD CHECK THIS PAGE FROM TIME TO TIME TO ENSURE THAT YOU ARE HAPPY WITH ANY CHANGES. THIS POLICY IS EFFECTIVE FROM 09/008/2022

WHAT WE COLLECT


WE MAY COLLECT THE FOLLOWING INFORMATION:


- NAME.
- CONTACT INFORMATION INCLUDING EMAIL ADDRESS.
- DEMOGRAPHIC INFORMATION SUCH AS ADDRESS AND POSTCODE
- "COOKIES" ARE DATA FILES THAT ARE PLACED ON YOUR DEVICE OR COMPUTER AND OFTEN INCLUDE AN ANONYMOUS UNIQUE IDENTIFIER. FOR MORE INFORMATION ABOUT COOKIES, AND HOW TO DISABLE COOKIES, VISIT HTTP://WWW.ALLABOUTCOOKIES.ORG.
- "LOG FILES" TRACK ACTIONS OCCURRING ON THE SITE, AND COLLECT DATA INCLUDING YOUR IP ADDRESS, BROWSER TYPE, INTERNET SERVICE PROVIDER, REFERRING/EXIT PAGES, AND DATE/TIME STAMPS
- "WEB BEACONS", "TAGS", AND "PIXELS" ARE ELECTRONIC FILES USED TO RECORD INFORMATION ABOUT HOW YOU BROWSE THE SITE.


WHAT WE DO WITH THE INFORMATION WE GATHER


WE USE THE ORDER INFORMATION THAT WE COLLECT GENERALLY TO FULFILL ANY ORDERS PLACED THROUGH THE SITE (INCLUDING PROCESSING YOUR PAYMENT INFORMATION, ARRANGING FOR SHIPPING, AND PROVIDING YOU WITH INVOICES AND/OR ORDER CONFIRMATIONS). ADDITIONALLY, WE USE THIS ORDER INFORMATION TO:

- COMMUNICATE WITH YOU;
- SCREEN OUR ORDERS FOR POTENTIAL RISK OR FRAUD; AND
- WHEN IN LINE WITH THE PREFERENCES YOU HAVE SHARED WITH US, PROVIDE YOU WITH INFORMATION OR ADVERTISING RELATING TO OUR PRODUCTS OR SERVICES.
- TO NOTIFY YOU OF PRODUCTS OR SPECIAL OFFERS THAT MAY BE OF INTEREST TO YOU
- TO SERVE WEBSITE CONTENT TO YOU
- TO SEND YOU INFORMATION BY POST OR EMAIL.

YOU CAN CONTACT US AT ANY TIME IN EMAIL AND ON 30 DAYS' NOTICE AT YOUR REQUEST WE SHALL STOP MARKETING TO YOU. WE WILL NOT RELEASE YOUR PERSONAL DETAILS TO ANY COMPANY OUTSIDE OF

MR CHRISTAN.COM EXCEPT IN A LIMITED RANGE OF CIRCUMSTANCES WHICH WE HAVE DETAILED BELOW. IF YOU WISH TO UNSUBSCRIBE FROM RECEIVING PROMOTIONAL EMAILS OR DIRECT MAIL FROM MR CHRISTIAN.COM PLEASE SEND AN EMAIL TO hello@mr-christian.com    INSERTING 'UNSUBSCRIBE' AS THE SUBJECT. PLEASE ENSURE THAT YOU ALSO INCLUDE THE EMAIL ADDRESS THAT YOU WISH TO BE UNSUBSCRIBED (IF IT IS NOT THE EMAIL ADDRESS THAT YOU SEND THE EMAIL FROM), YOUR FULL NAME AND YOUR FULL POSTAL ADDRESS.

COOKIES


A COOKIE IS A SMALL FILE WHICH ASKS PERMISSION TO BE PLACED ON YOUR COMPUTER'S HARD DRIVE. ONCE YOU AGREE, THE FILE IS ADDED AND THE COOKIE HELPS ANALYSE WEB TRAFFIC OR LETS YOU KNOW WHEN YOU VISIT A PARTICULAR SITE. COOKIES ALLOW WEB APPLICATIONS TO RESPOND TO YOU AS AN INDIVIDUAL. THE WEB APPLICATION CAN TAILOR ITS OPERATIONS TO YOUR NEEDS, LIKES AND DISLIKES BY GATHERING AND REMEMBERING INFORMATION ABOUT YOUR PREFERENCES. WE USE TRAFFIC LOG COOKIES TO IDENTIFY WHICH PAGES ARE BEING USED. THIS HELPS US ANALYSE DATA ABOUT WEB PAGE TRAFFIC AND IMPROVE OUR WEBSITE IN ORDER TO TAILOR IT TO CUSTOMER NEEDS. WE ONLY USE THIS INFORMATION FOR STATISTICAL ANALYSIS PURPOSES AND THEN THE DATA IS REMOVED FROM THE SYSTEM.
OVERALL, COOKIES HELP US PROVIDE YOU WITH A BETTER WEBSITE, BY ENABLING US TO MONITOR WHICH PAGES YOU FIND USEFUL AND WHICH YOU DO NOT. A COOKIE IN NO WAY GIVES US ACCESS TO YOUR COMPUTER OR ANY INFORMATION ABOUT YOU, OTHER THAN THE DATA YOU CHOOSE TO SHARE WITH US.YOU CAN CHOOSE TO ACCEPT OR DECLINE COOKIES. MOST WEB BROWSERS AUTOMATICALLY ACCEPT COOKIES, BUT YOU CAN USUALLY MODIFY YOUR BROWSER SETTING TO DECLINE COOKIES IF YOU PREFER. THIS MAY PREVENT YOU FROM TAKING FULL ADVANTAGE OF THE WEBSITE.

SHARING YOUR INFORMATION


WE MAY SHARE YOUR INFORMATION WITH SELECTED THIRD PARTIES INCLUDING (I) BUSINESS PARTNERS, SUPPLIERS AND SUB-CONTRACTORS FOR THE PERFORMANCE OF ANY CONTRACT WE ENTER INTO WITH YOU (II) ADVERTISERS AND ADVERTISING NETWORKS THAT REQUIRE THE DATA TO SELECT AND SERVE RELEVANT ADVERTS TO YOU AND OTHERS, (III) ANALYTICS AND SEARCH ENGINE PROVIDERS THAT ASSIST US IN THE IMPROVEMENT AND OPTIMISATION OF OUR SITE, AND (IV) CREDIT REFERENCE AGENCIES FOR THE PURPOSE OF ASSESSING YOUR CREDIT SCORE WHERE THIS IS A CONDITION OF US ENTERING INTO A CONTRACT WITH YOU.

YOUR PERSONAL INFORMATION MAY BE PASSED TO THIRD PARTIES IN THE FOLLOWING INSTANCES: (I) IN THE EVENT THAT WE SELL OR BUY ANY BUSINESS OR ASSETS, IN WHICH CASE WE MAY DISCLOSE YOUR PERSONAL DATA TO THE PROSPECTIVE SELLER OR BUYER OF SUCH BUSINESS OR ASSETS, (II) IF MR CHRISTIAN SHORTLAND LTD OR SUBSTANTIALLY ALL OF ITS ASSETS ARE ACQUIRED BY A THIRD PARTY, IN WHICH CASE PERSONAL DATA HELD BY IT ABOUT ITS CUSTOMERS WILL BE ONE OF THE TRANSFERRED ASSETS, (III) IF WE ARE UNDER A DUTY TO DISCLOSE OR SHARE YOUR PERSONAL DATA IN ORDER TO COMPLY WITH ANY LEGAL OBLIGATION, OR IN ORDER TO ENFORCE OR APPLY THESE TERMS AND OTHER AGREEMENTS, OR (IV) TO PROTECT THE RIGHTS, PROPERTY, OR SAFETY OF MR CHRISTIAN SHORTLAND LTD, OUR CUSTOMERS, OR OTHERS. THIS INCLUDES EXCHANGING INFORMATION WITH OTHER COMPANIES AND ORGANISATIONS FOR THE PURPOSES OF FRAUD PROTECTION AND CREDIT RISK REDUCTION.

YOUR PERSONAL INFORMATION MAY BE USED BY MR CHRISTIAN.COM TO ENABLE US TO PROCESS YOUR ORDER, OR IF ANY FURTHER INFORMATION IS REQUIRED

FINALLY, WE MAY ALSO SHARE YOUR PERSONAL INFORMATION TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS, TO RESPOND TO A SUBPOENA, SEARCH WARRANT OR OTHER LAWFUL REQUEST FOR INFORMATION WE RECEIVE, OR TO OTHERWISE PROTECT OUR RIGHTS.

LINKS TO OTHER WEBSITES


OUR WEBSITE MAY CONTAIN LINKS TO OTHER WEBSITES OF INTEREST. HOWEVER, ONCE YOU HAVE USED THESE LINKS TO LEAVE OUR SITE, YOU SHOULD NOTE THAT WE DO NOT HAVE ANY CONTROL OVER THAT OTHER WEBSITE. THEREFORE, WE CANNOT BE RESPONSIBLE FOR THE PROTECTION AND PRIVACY OF ANY INFORMATION WHICH YOU PROVIDE WHILST VISITING SUCH SITES AND SUCH SITES ARE NOT GOVERNED BY THIS PRIVACY STATEMENT. YOU SHOULD EXERCISE CAUTION AND LOOK AT THE PRIVACY STATEMENT APPLICABLE TO THE WEBSITE IN QUESTION.

CONTROLLING YOUR PERSONAL INFORMATION


YOU MAY CHOOSE TO RESTRICT THE COLLECTION OR USE OF YOUR PERSONAL INFORMATION IN THE FOLLOWING WAYS:

- WHENEVER YOU ARE ASKED TO FILL IN A FORM ON THE WEBSITE, LOOK FOR THE BOX THAT YOU CAN CLICK TO INDICATE THAT YOU DO NOT WANT THE INFORMATION TO BE USED BY ANYBODY FOR DIRECT MARKETING PURPOSES.
- IF YOU HAVE PREVIOUSLY AGREED TO US USING YOUR PERSONAL INFORMATION FOR DIRECT MARKETING PURPOSES, YOU MAY CHANGE YOUR MIND AT ANY TIME BY EMAILING TO US OR CLICKING THE UNSUBSCRIBE LINK ON THE NEWSLETTERS.

YOUR RIGHTS


IF YOU ARE A EUROPEAN RESIDENT, YOU HAVE THE RIGHT TO ACCESS PERSONAL INFORMATION WE HOLD ABOUT YOU AND TO ASK THAT YOUR PERSONAL INFORMATION BE CORRECTED, UPDATED, OR DELETED. IF YOU WOULD LIKE TO EXERCISE THIS RIGHT, PLEASE CONTACT US THROUGH THE CONTACT INFORMATION BELOW.  ADDITIONALLY, IF YOU ARE A EUROPEAN RESIDENT WE NOTE THAT WE ARE PROCESSING YOUR INFORMATION IN ORDER TO FULFILL CONTRACTS WE MIGHT HAVE WITH YOU (FOR EXAMPLE IF YOU MAKE AN ORDER THROUGH THE SITE), OR OTHERWISE TO PURSUE OUR LEGITIMATE BUSINESS INTERESTS LISTED ABOVE. ADDITIONALLY, PLEASE NOTE THAT YOUR INFORMATION WILL BE TRANSFERRED OUTSIDE OF EUROPE, INCLUDING TO CANADA AND THE UNITED STATES.

DATA RETENTION


WHEN YOU PLACE AN ORDER THROUGH THE SITE, WE WILL MAINTAIN YOUR ORDER INFORMATION FOR OUR RECORDS UNLESS AND UNTIL YOU ASK US TO DELETE THIS INFORMATION.

CHANGES


WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME IN ORDER TO REFLECT, FOR EXAMPLE, CHANGES TO OUR PRACTICES OR FOR OTHER OPERATIONAL, LEGAL OR REGULATORY REASONS.

DATA PROTECTION


WE WILL ONLY USE THE INFORMATION THAT WE COLLECT ABOUT YOU LAWFULLY (IN ACCORDANCE WITH THE DATA PROTECTION ACT, 1998). WE WILL NOT EMAIL YOU IN THE FUTURE UNLESS YOU HAVE GIVEN US YOUR CONSENT. WE WILL NOT SELL, DISTRIBUTE OR LEASE YOUR PERSONAL INFORMATION TO THIRD PARTIES UNLESS WE HAVE YOUR PERMISSION OR ARE REQUIRED BY LAW TO DO SO. WE MAY USE YOUR PERSONAL INFORMATION TO SEND YOU PROMOTIONAL INFORMATION ABOUT THIRD PARTIES WHICH WE THINK YOU MAY FIND INTERESTING IF YOU TELL US THAT YOU WISH THIS TO HAPPEN.

CHARITY DONATIONS

AS PART OF YOUR PURCHASE WE ASK YOU TO DONATE AN AMOUNT TO A CHARITY OF YOUR CHOICE AS PART OF OUR GIVING BACK AND SOCIAL WEALTH POLICY.  IN OFFERING THIS SERVICE YOU BY DEFAULT ARE AGREEING FOR US TO PASS YOUR DETIALS TO THE CHOSEN CHARITY IN ORDER TO PROCESS YOUR DONATION ON YOUR BEHALF.  THIS ALSO ASSUMES THAT THE CHARITY MAY CONTACT YOU FURTHER TO ADVISE ON HOW, WHERE, WHEN AND ON WHAT YOUR DONATION WAS USED FOR, SEPERATE TO ANY CONTACT BY US.

 

WE ARE NOT RESPOSNIBLE FOR THE USE OF YOUR DETAILS BY THE CHARITY IN QUESTION.  ALL DONATIONS MADE ON YOUR BEHALF ARE A "ONE OFF" FOR EACH PURCHASE MADE AND WILL BE PROCESSED AS SUCH.

 

 CANCELATION POLICY

YES YOU CAN CANCEL ANY ORDER PLACED UNDER THE FOLLOWING CONDITIONS:

 

ALL OUR RECEIVED ORDERS ARE COLLATED ON A WEEKLY BASIS OVER A PERIOD OF SEVEN DAYS FROM THE DATE YOU PLACE AND PAY FOR YOUR ORDER.

 

ALL CUSTOMERS ORDERS HAVE A WINDOW OF A SEVEN DAY COOLING OFF PERIOD SHOULD YOU WISH TO CANCEL YOUR ORDER.

 

PLEASE EMAIL US STATING hello@mr-christian.com YOUR ORDER NUMBER AND FULL CONTACT DETAILS SO WE MAY ACTION THE REQUEST.

 

SHOULD YOU FAIL TO NOTIFY US WITHIN THE SEVEN DAY WINDOW WE RESERVE THE RIGHT TO PROCEED WITH THE ORDER AND SUPPLY THE PRODUCTS TO YOU.

 

NO REFUNDS OR CANCELATIONS ARE ALLOWED OUTSIDE OF COOLING OFF PERIOD

 

THE REASON FOR THIS, IS BECUASE OUR MAKERS WILL HAVE COMMITTED TO MATERIAL PURCHASES AND SOURCING, SUPPLIES WHILST SCHEDULING PRODUCTION SLOTS WITH STAFF.  BEING MADE TO ORDER MEANS WE MUST RESPECT OUT MAKERS COMMITMENTS IN THIS REGARD. WE HOPE YOU UNDERSTAND!

 

RETURN & REFUND POLICY

YOU CAN RETURN ANY ITEM PURCHASED FROM MR CHRISTIAN.COM  WITHIN 14 DAYS OF THE RECEIPTED OF THE GOODS.  PLEASE IN ALL CIRCUMSTANCES FOLLOW THE FOLLOWING PROCESS:

YOU CAN REQUEST A REFUND AND RETURN THE PRODUCTS .

 

EMAIL hello@mr-christian.com WITHIN 14 DAYS OF THE RECEIPT OF THE GOODS TO ADVISE YOU WISH TO RETURN THE PRODUCTS . (please state you order number and full contact details, also the reason for the return)

 

ENSURE THE GOODS ARE IN "AS NEW CONDITION", UNUSED AND NOT WORN AND HAVE ALL THE ORIGINAL PACKAGING AND TAGS ETC..

 

THE COST OF THE RETURNS WILL BE AT YOUR COST AND WE STRONGLY ADVISE USING A TRACKED OR SIGNED FOR SERVICE . MR CHRISTIAN.COM WILL NOT BE RESPONSIBLE FOR THE FAILURE OF GOODS TO BE RETURNED TO US, OR LOST IN TRANSIT.

 

WE DO NOT OFFER FREE RETURNS AS THIS WE FEEL ENCOURAGES MUTLIPLE PURCHASES AND RETURNED GOODS THAT HAVE TO BE SOLD AS SECONDS OR DISCOUNTED HEAVILY. BY ASKING THE CUSTOMER TO PAY FOR THE RETURNS WE TRUST THIS WILL ENSURE THAT EXCESIVE ORDERING AND LARGER QUANTITES OF RETURNS CAN BE AVOIDED..

 

ANY GOODS RETURNED SHOWING SIGNS OF WEAR OR DAMAGE MAY BE RETURNED TO YOU AND THE REFUND REQUEST REJECTED.

 

SHOULD YOU WISH TO RETURN A PRODUCT FOR ANOTHER SIZE PLEASE ENSURE THE ABOVE PROCESS IS ACTIONED FIRST. A SEPERATE NEW ORDER WILL BE REQUIRED TO BE PLACED AND THE OLD ITEMS RETURNED AND REFUNDED. UNFORTUNATLY WE ARE UNABLE TO EXPIDITE EXCHANGES AS WE ARE A MADE TO ORDER BUSINESS AND THEREFORE ANY EXCHANGES WILL TAKE TIME TO DELIVER. YOUR PAITENCE AND COOPERATION IS GREATLY APPRECIATED.

 

IF WE DO HAVE CAPACITY WITH OUR MAKERS WE WILL DO OUR UPMOST TO EXPIDITE THE EXCHANGE BUT PLEASE DON'T EXPECT THIS.

 

ALL REFUNDS ARE CREDITED BACK TO YOUR CHOSEN PAYMENT METHOD USED TO PAY FOR THE GOODS. PLEASE NOTE THAT IT CAN TAKE UPWARDS OF 7 -10 DAYS TO RECEIVE THE FUNDS BACK INTO YOUR ACCOUNT OR FROM YOUR CARD ISSUER. MR CHRISTIAN HAS NO CONTROL OVER HOW LONG THIS PROCESS TAKES.

 

ANY REFUNDS DUE WILL BE IN FULL LESS ANY CHARITY DONATION AMOUNT YOU HAVE MADE. YOU WILL NOT RECEIVE A FULL REFUND IF YOU HAVE MADE A CHARITABLE DONATION.

 

WE ARE UNABLE TO REQUEST A REFUND OF YOUR CHARITY DONATIONS AND IT WOULD BE UNETHICAL IF WE TRIED TO. WE TRUST THAT DESPITE THIS REDUCED REFUND PAYMENT YOU WILL BE HAPPY TO ALLOW THE DONATION TO YOUR CHOSEN CHARITY TO PROCEED AND HELP SUPPORT THOSE WHO NEED IT MOST. WE APPRECIATE YOUR UNDERSTANDING ON THIS MATTER IT MEANS A GREAT DEAL TO US TO BE ABLE TO PROIVIDE THIS HELP.

SHIPPING & DELIVERY POLICY

 

ALL UK AND DOMESTIC ORDERS ARE SHIPPED VIA TRACKED SERVICE THROUGH OUR NOMINATE CARRIERS. ALL UK ORDERS ARE SHIPPED STANDARD SERVICE AND ARE SENT FREE OF CHARGE.

 

EUROPEAN AND INTERNATIONAL ORDERS ARE SHIPPED UNDER THE TERMS (DAP) DELIVERY AT PLACE, MEANING IT IS YOUR RESPOSNSIBLTY TO ENSURE ALL LOCAL TAXES AND IMPORT DUTIES ARE PAID TO ALLOW THE GOODS TO ENTER THE COUNTRY OF CHOICE. MR CHRISTIAN ARE NOT RESPOSNSIBLE FOR THESE ADDTIONAL CHARGES.

 

THERE MAYBE SOME COUNTIRES WE ARE UNABLE TO SHIP TO, SO PLEASE ADVISE US VIA EMAIL hello@mr-christian.com IF YOU HAVE ANY CONCERNS ABOUT RECIEVING YOUR GOODS. ALL EUROPEAN AND INTERNTATIONAL SHIPMENTS ARE CHARGEBLE AND WILL BE CHARGED AT THE MOST ECONIMICAL BUT SECURE RATES.

 

DUE THE NATURE OF OUR MADE TO ORDER PROCESS WE DO NOT OFFER EXPRESS SHIPPING. IF OUR CUSTOMERS ARE HAPPY TO WAIT FOR THE PRODUCTION OF OUR HAND MADE ARTISAN GOODS, THEN A FEW MORE DAYS TO SHIP SHOULD NOT BE TO MUCH OF AN ISSUE WE HOPE.

 

ANY ITEMS LOST IN TRANSIT / FAILED DELIVERY ATTEMPTS / RETURNED TO US FOR NON - DELIVERY WILL BE CHARGEABLE IF THEY NEED TO BE RE SENT. WE WILL CONTACT YOU IF THERE IS AN ISSUE TO BE RESOLVED.

 

SHOULD YOU OR US ENCOUNTER AN ISSUE PLEASE CONTACT US IN ALL REGARDS SO WE MAY WORK WITH YOU TO FIND A RESOLVE THAT WORKS FOR EVERYONE. WE WILL DO OUR UPMOST TO SUPPORT ALL OUR CUSTOMERS.

AS WE RELY ON A THIRD PARTY FOR ALL SHIPMENTS AND DELIVERIES WE CAN NOT BE HELD LIABLE FOR ANY SHIPMENTS THAT FAIL TO REACH THER INTEDED DESTINATIONS.  IN ALL CASES WE WILL ASSIST IN MAKING A CLAIM  ON YOUR BEHALF WITH THE COURIERS OWN CARRIDGE INSURANCE PROCESS.  UNFORTUNATLEY WE ARE NOT ABLE TO REFUND AND MONEIS DUE UNTIL THIS PROCESS HAS BEEN FULLY UNDERTAKEN.  WE WILL DO ALL WE CAN TO ASSIT IN ALL REPSECTS TO ENSURE OUR CUSTOMERS HAVE A QUICK RESOLVE.

QUALITY ASSURANCE.

OUR PRODUCTS ARE HANDMADE BY TRADITIONAL ARTISANS AND WHISLT EVERY EFFORT IS MADE TO ENSURE THE PRODUCTS ARE OF THE HIGHEST QUALITY AND PRESENTATION, THE PRODUCTS MAY FROM TIME TO TIME WEAR OR APPEAR DIFFERENT TO THOSE FEATURED ON THE WEBSITE DUE TO THE NATUTRAL COLOURING AND PRESENTATION OF OUR LEATHERS.  SLIGHT MARKS VEINING AND SPOTS TOGETHER WITH SLIGHT COLOUR VARIATIONS ARE EXPECTED ON SUCH PRODUCTS AS PART OF THE  TOLERANCES FOR SUCH PRODUCTS. 

LIFETIME GUARANTEE - (LEATHERGOODS)

WE OFFER ALL OUR PRODUCTS WITH A LIFETIME GUARANTEE.  THIS ASSUMES THE FOLLOWING CONDTIONS:

- THE GOODS ARE TREATED AND WORN AS INTENEDED AND THAT THEY ARE NOT MIS USED OR WORN THAT WOULD OTHERIWSE ADVERSLY EFFECT THE CONDITION AND INCREASE THE WEAR & TEAR ON THE PRODUCT.

- THE GOODS ARE PERIODICALLY CLEANED AND ATTENDED TO TO HELP PRESERVE AND EXTEND THE LIFE OF THE PRODUCTS. CARE INSTRUCTIONS ARE PROVIDED FOR CLAIRTY ON HOW TO CARE FOR THE PRODUCTS

- THE GOODS OR PRODUCTS REMIAN IN POSESSION OF THE OGIONAL PURCHASER WHO HAS KEPT OR RETAINED THE ORIGIONAL BILL OF SALE / INVOICE/ OR RECEIPT AND PACKAGING FOR VALIDATING OWNERSHIP.   SHOULD OWNERSHIP PASS TO A THIRD PARTY OR BE GIFTED  TO ANOTHER (NOT THE OWNER/ PURCHASER)  THEN THE LIFETIME GUARANTEE BECOMES NULL AND VOID.   

- ALL PRODUCTS ARE GURANTEED FOR DEFECTS IN WORKMANSHIP AND OR QUALITY ISSUES FROM THE DATE OF PURCHASE. FOR INITIALLY 3 YEARS.  THIS INCLUDES THE LEATHER, HARDWARE, STITCHING AND ANY OTHER MATERIALS MAKING UP THE FINISHED PRODUCT. 

- SHOULD YOU HAVE CAUSE FOR CONCERN THEN PLEASE SEND THE GOODS BACK FOLLOWING OUR STANDARD RETURNS POLICY  WHERE THE GOODS WILL BE INSPECTED FOR THE REPORTED ISSUES.  WE RESERVE THE RIGHT TO REFURBISH / REPAIR OR REPLACE ANY GOODS BASED ON THE INDUVIDUAL CASE ASSESSMENT OF THE RETURNED PRODUCTS.

- IF THE GOODS ARE BEYOND REFURBISHMENT OR REPAIR THEN WE WILL EXCHANGE THE GOODS  (ONCE  AS A ONE TIME ONLY GESTURE OF GOODWILL) DEPENDING ON THE AGE OF THE PRODUCTS AND GENERAL CONDITION.  THIS WILL BE AT OUR DISCRETION AND WILL IN ALL CASES EXCEED THE THREE YEAR INTIAL COVER PERIOD.  YOU MUST HAVE OWNED YOUR PRODUCT FOR A MINIMUM OF THREE YEARS BEFORE WE CAN OFFER AN EXCHANGE ITEM.  

- IF A REPLACMENT IS THE ONLY SOLUTON  AND YOU HAVE RETAINED OWNERSHIP FOR 3 YEARS WE MAY MAKE A SMALL SURCHAGE TO COVER MATERIAL COSTS AND MAKERS TIME BUT IN ALL CASES YOU WILL NOT PAY THE FULL RETAIL  PRICE FOR A REPLACEMENT.  WE MAY ALSO ASK YOU TO CONSIDER MAKING A CHARITY DONATION AS AN ALTERNATIVE CHARGE TO HONOUR THE ONE TIME ONLY EXCHANGE. 

 

-IF THE PRODUCT IS EXCHANGED BY US UNDER THE ORIGIONAL CONTRACT OF SALE THE REPLACEMENT PRODUCT DOES NOT QUALIFY FOR THE LIFETIME GUARENTEE.   WE WILL HOW EVER CONTINUE TO SUPPORT YOUR PRODUCTS THROUGH REFURBISHMNET OR REPAIR SERVICES. 

 

(WE RESERVE THE RIGHT TO AMEND OR UPDATE THIS POLICY AT ANY TIME).

END OF LIFE PRODUCTS

WE WOULD EXPECT OUR PRODUCTS TO LAST A LIFETIME IF CARED FOR AND REGULARY MAINTAINED.  LEATHER HAS TYPICALLY BEEN KNOW TO LAST FOR HUNDRES OF YEARS.  WE SEE OUR GOODS AND PRODUCTS  NO DIFFERENT IN THIS REGARD.  THAT BEING SAID WE ACCEPT THAT LIFE IS VERY DIFFERENT NOW AND THAT PRODUCTS TEND TO WEAR FASTER AND LESS WELL OVER TIME WITH THE DEMANDS PLACED ON THEM.  ONCE YOU BELIEVE THAT YOUR PRODUCT HAS REACHED ITS END OF LIFE THEN PLEASE RETURN IT TO US FOR A DISCOUNT ON A NEW PURCHASE.  

WE WILL ADVISE IN DUE COURSE OUR FULL END OF LIFE RETURNS POLICY. 

AS A BRAND OF INTEGRITY AND TRUST WE HOPE THAT WE CAN DELIVER EXCEPTIONAL PRODUCTS AND SERVICES AND WILL DO ALL WE CAN TO SUPPORT AND ENSURE OUR BLACK SHEEP AND LOYAL FOLLOWERS GET THE BEST LEVELS OF PRODUCTS AND SERVICES AT ALL TIMES.  

MR CHRISTIAN   24/01/2023 

 WE DON'T FOLLOW THE HERD 

bull / cow logo Mr christian

A LUXURY LEATHER GOODS COMPANY                          

ETHICAL     SUSTAINABLE     TRACEABLE     AUTHENTIC     HAND CRAFTED IN THE UK     CHARITY SECTOR GIVING BY DEFAULT
 

bottom of page