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MR CHRISTIAN

FINE ENGLISH ARTISAN LEATHER GOODS MANUFACTURING 
 

FREQUENTLY ASKED QUESTIONS

  • HOW LONG WILL MY ORDER TAKE TO ARRIVE?
    ALL OUR PRODUCTS ARE MADE TO ORDER, WE DO NOT HOLD STOCK AS PART OF OUR SUSTAINABILTY AND OVER PRODUCTION FRAMEWORK AND POLICY. OUR STANDARD LEADTIMES FOR DELIVERIES ARE 4 - 6 WEEKS (WORST CASE). WE DO WHERE POSSIBLE TRY AND SHIP BEFORE THIS DATE. WE APPRECIATE THAT MOST OF US ARE USED TO NEXT DAY SHIPMENT OR WITHIN A WEEK BUT THATS PART OF THE PROBLEM WE ARE TRYING TO CHANGE. WE ONLY MAKE WHAT YOU ORDER AND HAVE TO SCHEDULE PRODUCTION ACCORDINGLY WITH OUR ARTISANS, HENCE THE DELAY. WE TRUST IT WILL BE WORTH THE WAIT BUT WE ACCEPT THIS MIGHT NOT BE FOR EVERYONE AND THATS COOL !
  • WHERE ARE YOUR PRODUCTS MADE
    ALL OF OUR PRODUCTS ARE HAND MADE IN THE UK WITH OUR CAREFULLY SELECTED ATRISAN MAKERS WHO HAVE A WEALTH OF EXPERIENCE SUPPLYING HAND MADE PRODUCTS FOR THE LUXURY SECTORS. WE DO NOT DESIGN, SAMPLE, SOURCE OR MANUFACTURE ANY OF OUR PRODUCTS OVERSEAS. SOME BRANDS SEEK PART CONSTRUCTION OF GOODS OUTSIDE THE UK ONLY TO HAVE THEM SHIPPED INTO THE UK AND ASSEMBLED HERE SO THEY CAN CLAIM MADE IN ENGLAND. TECHINCALLY THIS IS ALLOWED, BUT EHTHICALLY ? ALL OUR PRODUCTS ARE SHIPPED WITH A COMPOSTION CARD DETAILING WHERE THE MATERIALS WERE SOURCED FROM, AND WHERE THEY WERE MADE. WE HAVE NOTHING TO HIDE IN THIS RESPECT. WE ARE ALL ABOUT FULL TRANSPARENCY. HAVING THIS INFORMATION AVAILABLE TO YOU, OUR CUSTOMERS MEANS YOU CAN VALIDATE OUR CLAIMS FOR YOURSELVES AND OUR PRODUCTS. BUILDING TRUST AND INTEGRITY FOR OUR BRAND IS PARAMOUNT.
  • CAN I CANCEL MY ORDER?
    YES ! ALL OUR RECEIVED ORDERS ARE COLLATED ON A WEEKLY BASIS OVER A PERIOD OF SEVEN DAYS FROM THE DATE YOU PLACE AND PAY FOR YOUR ORDER. ALL CUSTOMERS ORDERS HAVE A WINDOW OF A SEVEN DAY COOLING OFF PERIOD SHOULD YOU WISH TO CANCEL YOUR ORDER. PLEASE EMAIL US STATING hello@mr-christian.com YOUR ORDER NUMBER AND FULL CONTACT DETAILS SO WE MAY ACTION THE REQUEST. SHOULD YOU FAIL TO NOTIFY US WITHIN THE SEVEN DAY WINDOW WE RESERVE THE RIGHT TO PROCEED WITH THE ORDER AND SUPPLY THE PRODUCTS TO YOU. NO REFUNDS OR CANCELATIONS ARE ALLOWED OUTSIDE OF COOLING OFF PERIOD THE REASON FOR THIS, IS BECUASE OUR MAKERS WILL HAVE COMMITTED TO MATERIAL PURCHASES AND SOURCING, SUPPLIES WHILST SCHEDULING PRODUCTION SLOTS WITH STAFF. BEING MADE TO ORDER MEANS WE MUST RESPECT OUT MAKERS COMMITMENTS IN THIS REGARD. WE HOPE YOU UNDERSTAND!
  • CAN I GET A REFUND OR RETURN THE PRODUCT?
    YOU CAN REQUEST A REFUND AND RETURN THE PRODUCTS . EMAIL hello@mr-christian.com WITHIN 14 DAYS OF THE RECEIPT OF THE GOODS TO ADVISE YOU WISH TO RETURN THE PRODUCTS . (please state you order number and full contact details, also the reason for the return) ENSURE THE GOODS ARE IN "AS NEW CONDITION", UNUSED AND NOT WORN AND HAVE ALL THE ORIGINAL PACKAGING AND TAGS ETC.. THE COST OF THE RETURNS WILL BE AT YOUR COST AND WE STRONGLY ADVISE USING A TRACKED OR SIGNED FOR SERVICE . MR CHRISTIAN WILL NOT BE RESPONSIBLE FOR THE FAILURE OF GOODS TO BE RETURNED TO US, OR LOST IN TRANSIT. WE DO NOT OFFER FREE RETURNS AS THIS WE FEEL ENCOURAGES MUTLIPLE PURCHASES AND RETURNED GOODS THAT HAVE TO BE SOLD AS SECONDS OR DISCOUNTED HEAVILY. BY ASKING THE CUSTOMER TO PAY FOR THE RETURNS WE TRUST THIS WILL ENSURE THAT EXCESIVE ORDERING AND LARGER QUANTITES OF RETURNS CAN BE AVOIDED.. ANY GOODS RETURNED SHOWING SIGNS OF WEAR OR DAMAGE MAY BE RETURNED TO YOU AND THE REFUND REQUEST REJECTED. SHOULD YOU WISH TO RETURN A PRODUCT FOR ANOTHER SIZE PLEASE ENSURE THE ABOVE PROCESS IS ACTIONED FIRST. A SEPERATE NEW ORDER WILL BE REQUIRED TO BE PLACED AND THE OLD ITEMS RETURNED AND REFUNDED. UNFORTUNATLY WE ARE UNABLE TO EXPIDITE EXCHANGES AS WE ARE A MADE TO ORDER BUSINESS AND THEREFORE ANY EXCHANGES WILL TAKE TIME TO DELIVER. YOUR PAITENCE AND COOPERATION IS GREATLY APPRECIATED. IF WE DO HAVE CAPACITY WITH OUR MAKERS WE WILL DO OUR UPMOST TO EXPIDITE THE EXCHANGE BUT PLEASE DON'T EXPECT THIS. ALL REFUNDS ARE CREDITED BACK TO YOUR CHOSEN PAYMENT METHOD USED TO PAY FOR THE GOODS. PLEASE NOTE THAT IT CAN TAKE UPWARDS OF 7 -10 DAYS TO RECEIVE THE FUNDS BACK INTO YOUR ACCOUNT OR FROM YOUR CARD ISSUER. MR CHRISTIAN HAS NO CONTROL OVER HOW LONG THIS PROCESS TAKES. ANY REFUNDS DUE WILL BE IN FULL LESS ANY CHARITY DONATION AMOUNT YOU HAVE MADE. YOU WILL NOT RECEIVE A FULL REFUND IF YOU HAVE MADE A CHARITABLE DONATION. WE ARE UNABLE TO REQUEST A REFUND OF YOUR CHARITY DONATIONS AND IT WOULD BE UNETHICAL IF WE TRIED TO. WE TRUST THAT DESPITE THIS REDUCED REFUND PAYMENT YOU WILL BE HAPPY TO ALLOW THE DONATION TO YOUR CHOSEN CHARITY TO PROCEED AND HELP SUPPORT THOSE WHO NEED IT MOST. WE APPRECIATE YOUR UNDERSTANDING ON THIS MATTER IT MEANS A GREAT DEAL TO US TO BE ABLE TO PROVIIDE THIS HELP.
  • SHIPPING & DELIVERY
    ALL UK AND DOMESTIC ORDERS ARE SHIPPED VIA TRACKED SERVICE THROUGH OUR NOMINATE CARRIERS. ALL UK ORDERS ARE SHIPPED STANDARD SERVICE AND ARE SENT FREE OF CHARGE. EUROPEAN AND INTERNATIONAL ORDERS ARE SHIPPED UNDER THE TERMS (DAP) DELIVERY AT PLACE, MEANING IT IS YOUR RESPOSNSIBLTY TO ENSURE ALL LOCAL TAXES AND IMPORT DUTIES ARE PAID TO ALLOW THE GOODS TO ENTER THE COUNTRY OF CHOICE. MR CHRISTIAN ARE NOT RESPOSNSIBLE FOR THESE ADDTIONAL CHARGES. THERE MAYBE SOME COUNTIRES WE ARE UNABLE TO SHIP TO, SO PLEASE ADVISE US VIA EMAIL hello@mr-christian.com IF YOU HAVE ANY CONCERNS ABOUT RECIEVING YOUR GOODS. ALL EUROPEAN AND INTERNTATIONAL SHIPMENTS ARE CHARGEBLE AND WILL BE CHARGED AT THE MOST ECONIMICAL BUT SECURE RATES. DUE THE NATURE OF OUR MADE TO ORDER PROCESS WE DO NOT OFFER EXPRESS SHIPPING. IF OUR CUSTOMERS ARE HAPPY TO WAIT FOR THE PRODUCTION OF OUR HAND MADE ARTISAN GOODS, THEN A FEW MORE DAYS TO SHIP SHOULD NOT BE TO MUCH OF AN ISSUE WE HOPE. ANY ITEMS LOST IN TRANSIT / FAILED DELIVERY ATTEMPTS / RETURNED TO US FOR NON - DELIVERY WILL BE CHARGEABLE IF THEY NEED TO BE RE SENT. WE WILL CONTACT YOU IF THERE IS AN ISSUE TO BE RESOLVED. SHOULD YOU OR US ENCOUNTER AN ISSUE PLEASE CONTACT US IN ALL REGARDS SO WE MAY WORK WITH YOU TO FIND A RESOLVE THAT WORKS FOR EVERYONE. WE WILL DO OUR UPMOST TO SUPPORT ALL OUR CUSTOMERS.
  • WILL MY CHARITY DONATION BE RECEIPTED
    YES ONCE WE RECEIVE YOUR ORDER, PAYMENT AND NOTIFICATION OF YOUR PREFERED DONATION AMOUNT AND CHARITY PARTNER WE CONTACT THE CHARITY AND MAKE YOUR DONATION ON YOUR BEHALF. WE OBTAIN A RECIEPT FOR THE DONATION UNDER YOUR NAME AND ADVISED CONTACT DETAILS. WHEN YOU GOODS ARE READY TO BE SHIPPED WE WILL INCLUDE THE RECIEPT WITHIN THE PACKAGING SO YOU HAVE THIS CONFIRMATION. 100 % OF YOUR DONATION WILL BE SENT AND WE WILL GIFT AID ALL DONATIONS TO ENSURE THE MAXIMUM BENEFIT IS GIVEN TO YOUR CHOSEN CHARITY. WE DO NOT CHARGE ANY ADMIN FEES FOR THIS SERVICE, AND YOU WILL NOT BE CHARGED OVER AND ABOVE THE PURCHASE PRICE FOR YOUR PRODUCTS.
  • DO I HAVE TO MAKE A DONATION TO CHARITY?
    NO ! WHILST WE WOULD APPRECIATE YOUR DONATIONS IT'S NOT A CONDITION OF SALE TO PURCHASE FROM MR.CHRISTIAN. WHERE A DONATION AMOUNT OR CHARITY HAS NOT BEEN ADVISED BY YOU, WE WILL STILL MAKE A PRE - DETERMINED AND SET DONATION AMOUNT TO OUR PARTNER CHARITIES. THIS IS OUR OWN COMMITMENT AS A BRAND TO SUPPORT OTHERS AND CREATE CHANGE. WE HOPE THAT SUPPORTING OUR BRAND AND VALUES YOU WILL TAKE THIS OPPORTUNITY BY DEFAULT AS PART OF THE COMMITMENT TO BE ASSOCIATED WITH OUR BRAND IN MAKING A DIFFRERENCE. AGAIN THIS ISN'T FOR EVERYONE. HOWEVER YOU SHOW YOUR SUPPORT WITH US IT'S GREATLY APPRECIATED. THANK YOU !
  • CAN I GET A DISCOUNT ?
    YES! OUR DISCOUNTS ARE OFFERED SLIGHTLY DIFFERENTLY TO WHAT YOU MIGHT BE USED TO. DEPENDING ON HOW LONG YOU HOLD ONTO AND LOOK AFTER OUR PRODUCTS DEPENDS ON HOW MUCH DISCOUNT YOU WILL RECEIVE. FOR EVERY YEAR OF OWNERSHIP YOU WILL RECEIVE 10 % DISCOUNT TO BE USED AGAINST FURTHER PURCHASES. 2 YEARS - 20%, 3 YEARS 30% AND SO ON UP TO MAXIMUM OF 5 YEARS. SO 50% REDUCTION IN THE PRICE OF NEW PURCHASE. TO QUALIFY FOR THE DISCOUNTS YOU MUST OWN, LOOK AFTER AND RETURN THE GOODS IN A USABLE CONDITION. PROOF OF THE ORGIONAL PURCHASE IS REQUIRED. ONCE THE GOODS AND SUPPORTING INFORMATION HAS BEEN RETURNED WE WILL ISSUE A REFUND ON THE NEXT PURCHASE EQUAL TO THE AMOUNT OF THE DISCOUNT EARNED DUE TO YOUR LENGTH OF OWNERSHIP. WE BELIEVE THAT THIS ENCOURAGES CUSTOMERS TO VALUE THEIR ITEMS AND TREAT THEM AS LESS OF A THROW AWAY COMMODITY. IT IS ALSO PART OF OUR PROCESS TO LIMIT THE PRODUCTS BEING SENT TO LAND FILL AS IS OFTEN THE CASE. DEPENDING ON THE NUMBER OF RETURNS AND CONDITION WE MAY RE-SELL THESE PRE-OWNED GOODS AS RECONDTIONED OR SECOND HAND ITEMS AT MUCH LOWER PRICES TO AGAIN FURTHER ENCOURAGE THE REUSE OF GOODS OVER THE DISPOSAL. THERE IS NOTHING BETTER THAN OWNING A WELL MADE AND VINTAGE LEATHER PRODUCT. THE PATINA AND THE HISTORY OF THE PIECE CAN NEVER BE BEATEN. WE RESERVE THE RIGHT TO ADJUST THE LEVEL OF DISCOUNT ACCORDING TO CONDITION OF THE RETURNED ITEMS. ALL RETURNS WILL QUALIFY FOR A DISCOUNT. ITEMS RETURNED NOT FIT FOR RE CONDITIONING, RE FURBISHMENT OR RE -USE WILL BE OFFERED A DISCRETINARY DISCOUNT OF 20%
  • WHAT HAPPENS TO THE END OF LIFE GOODS?
    GOOD QUESTION, WERE WORKING ON IT ! AS STATED THOSE ITEMS RETURNED TO US IN A SERVICEBLE CONDITION AND FOLLOWING A REFURBISHMENT, REPAIR , OR REPLACEMENT COMPONENT/S WILL BE RE-SOLD AT A DISCOUNTED PRICE AND NOTED AS VINTAGE PRE OWENED PIECES. THIS WE CAN EFFECT STRAIGHT AWAY. WE ARE CURRENTLY SEEKING NEW "CIRCULAR SOLUTION" FOR THE DISPOSAL OF USED LEATHERGOODS, (NOT JUST OUR OWN). AND REMAIN RESOLUTE THAT NOTHING RETURNED TO US AT THE END OF LIFE WILL BE SENT TO LANDFILL. WHILST WE HAVE A FEW IDEAS AT THIS TIME, WE LACK THE REQUIRED INVESTMENT AND THE TECHINCAL EXPERTISE TO FULLY REALISE THESE POTENTIAL OPPORTUNITES. MANY OF THESE SOLUTIONS HAVE BEEN TRIALLED FROM A RESEARCH AND PRACTICLE PRESPECTIVE BUT HAVE NOT BEEN TAKEN FURTHER AS A VIABLE SOLUTION, MAINLY DUE TO THE COST AND INVESTMENT NEEDED. THIS HOPEFULLY WILL CHANGE IN THE FULLNESS OF TIME AND WE ARE SEEKING THE RIGHT COLLABORATORS TO BE ABLE TO BRING YOU OUR CHOSEN END OF LIFE PROCESS JUST AS SOON AS WE CAN. WE ARE COMMITTED TO FINDING A VIABLE AND FULL CIRCULAR SOLUTION AS SOON AS POSSIBLE AND WILL UPDATE YOU ON OUR PROGRESS. IT'S NOT QUICK SOLUTION AS OTHERWISE THESE SOLUTIONS WOULD ALREADY BE AVAILABLE.
  • WHAT DOES THE LIFETIME GUARANTEE MEAN ?
    WE OFFER ALL OUR LEATHER GOODS PRODUCTS WITH A LIFETIME GUARANTEE. THIS ASSUMES THE FOLLOWING CONDTIONS: ​ - THE GOODS ARE TREATED AND WORN AS INTENEDED AND THAT THEY ARE NOT MIS USED OR WORN THAT WOULD OTHERIWSE ADVERSLY EFFECT THE CONDITION AND INCREASE THE WEAR & TEAR ON THE PRODUCT. ​ - THE GOODS ARE PERIODICALLY CLEANED AND ATTENDED TO HELPING PRESERVE AND EXTEND THE LIFE OF THE PRODUCTS. CARE INSTRUCTIONS ARE PROVIDED FOR CLAIRTY ON HOW TO CARE FOR THE PRODUCTS. ​ - THE GOODS OR PRODUCTS REMAIN IN POSESSION OF THE ORIGIONAL PURCHASER WHO HAS KEPT OR RETAINED THE ORIGIONAL BILL OF SALE / INVOICE/ OR RECEIPT AND PACKAGING FOR VALIDATING OWNERSHIP. SHOULD OWNERSHIP PASS TO A THIRD PARTY OR BE GIFTED TO ANOTHER (NOT THE OWNER/ PURCHASER) THEN THE LIFETIME GUARANTEE BECOMES NULL AND VOID. ​ - ALL PRODUCTS ARE GURANTEED FOR DEFECTS IN WORKMANSHIP AND OR QUALITY ISSUES FROM THE DATE OF PURCHASE. FOR INITIALLY 3 YEARS. THIS INCLUDES THE LEATHER, HARDWARE, STITCHING AND ANY OTHER MATERIALS MAKING UP THE FINISHED PRODUCT. ​ - SHOULD YOU HAVE CAUSE FOR CONCERN THEN PLEASE SEND THE GOODS BACK FOLLOWING OUR STANDARD RETURNS POLICY WHERE THE GOODS WILL BE INSPECTED FOR THE REPORTED ISSUES. WE RESERVE THE RIGHT TO REFURBISH / REPAIR OR REPLACE ANY GOODS BASED ON THE INDUVIDUAL CASE ASSESSMENT OF THE RETURNED PRODUCTS. ​ - IF THE GOODS ARE BEYOND REFURBISHMENT OR REPAIR THEN WE WILL EXCHANGE THE GOODS (ONCE AS A ONE TIME ONLY GESTURE OF GOODWILL) DEPENDING ON THE AGE OF THE PRODUCTS AND GENERAL CONDITION. THIS WILL BE AT OUR DISCRETION AND WILL IN ALL CASES EXCEED THE THREE YEAR INTIAL OWNERSHIP COVER PERIOD. YOU MUST HAVE OWNED YOUR PRODUCT FOR A MINIMUM OF THREE YEARS BEFORE WE CAN OFFER AN EXCHANGE ITEM UNDER THE LIFETIME GUARANTEE OFFER. ​ - IF A REPLACMENT IS THE ONLY SOLUTON AND YOU HAVE RETAINED OWNERSHIP FOR THE MINIMUM OF 3 YEARS, WE MAY SEEK A SMALL SURCHARGE TO COVER MATERIAL COSTS AND MAKERS TIME BUT IN ALL CASES YOU WILL NOT PAY THE FULL RETAIL PRICE FOR A REPLACEMENT. WE MAY ALSO ASK YOU TO CONSIDER MAKING A CHARITY DONATION AS AN ALTERNATIVE CHARGE TO HONOUR THE ONE TIME ONLY EXCHANGE. -IF THE PRODUCT IS EXCHANGED BY US UNDER THE ORIGIONAL CONTRACT OF SALE THE "ONE TIME" REPLACEMENT PRODUCT DOES NOT QUALIFY FOR THE LIFETIME GUARANTEE. THE LIFETIME GUARANTEE ONLY APPLIES TO FULL VALUE NEW ORDER PURCHASES. WE WILL HOWEVER CONTINUE TO SUPPORT YOUR PRODUCTS THROUGH REFURBISHMNET OR REPAIR SERVICES. IF REQUIRED. (WE RESERVE THE RIGHT TO AMEND OR UPDATE THIS POLICY AT ANY TIME). -
BLACK BULL logo

 WE LEAD IT 

Black Sheep logo

ETHICAL     SUSTAINABLE     TRACEABLE     AUTHENTIC     HAND CRAFTED IN THE UK     CHARITY SECTOR GIVING BY DEFAULT
 

 WE DON'T FOLLOW THE HERD 

SLOW FASHION

HAND MADE TO ORDER IN THE UK

NO UP FRONT DISCOUNTING TO CLEAR STOCK

NO VOLUME PRODUCTION AND OVER STOCKING OF GOODS

CERTIFIED AND VETTED SUSTIANABLE SOURCING OF MATERIALS 

FREE LIFE TIME GUARANTEE ON ALL PRODUCTS WITH REPAIR AND REFURBISHMENT SERVICES

FULL CIRCULAR END OF LIFE PRODUCT RETURNS WITH CUSTOMER LOYALTY REWARDS FOR LONG TERM OWNERSHIP

FREE CHOICE CHARITY AND SOCIAL WELFARE DONATIONS AT THE POINT OF SALE FOR EVERY PURCHASE MADE BY OUR CUSTOMERS




 




 

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